Q: Date/Time this occurred (Provide your time zone also)
A: 2022-03-15 10:00AM Pacific
Q: DevKinsta Version
A: 2.4.1 (2.4.1.3185)
Q: OS Version
A: macOS Catalina 10.15.7
Q: Docker Desktop Version
A: 4.6.0 (75818)
Q: Were any error codes or messages observed? If so, what were they?
A: Host file update failed (DK0022)
Q: Detailed Description of the Problem
**A: When importing a staging site from our Kinsta account, the import fails on the 4th step with the “Host file update failed (DK0022)” error. Usually this process prompts me for my administrator password before attempting to change the hosts file but in this case it is just failing, no prompt. Clicking “Retry” just spins the loader for a few seconds and then fails again. I tried completely uninstalling and reinstalling both Docker and DevKinsta multiple times and I run into the same problem.
I did notice there were existing bug reports but they were all for windows, with the suggested solution of running the app as administrator. Does mac have a similar solution?**
Update 1
Here is the output to the log file when I click “Retry”:
[2022-03-15 11:47:11.970] [info] [ViewSite] checking site unread emails
[2022-03-15 11:47:11.971] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=scribeconnect.local
[2022-03-15 11:47:11.989] [info] [getSiteMailbox] 0 emails retrieved. for domain scribeconnect.local
[2022-03-15 11:47:12.009] [info] [addHostfileEntries] Start adding host entries
[2022-03-15 11:47:12.010] [info] [hosts] Add host entries: [
{
"ip": "127.0.0.1",
"host": "scribeconnect.local",
"wrapper": "DEVKINSTA"
},
{
"ip": "127.0.0.1",
"host": "www.scribeconnect.local",
"wrapper": "DEVKINSTA"
},
{
"ip": "::1",
"host": "scribeconnect.local",
"wrapper": "DEVKINSTA"
},
{
"ip": "::1",
"host": "www.scribeconnect.local",
"wrapper": "DEVKINSTA"
}
]
[2022-03-15 11:47:12.018] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
[2022-03-15 11:47:12.835] [error] ERROR: Error: 652411:652412: syntax error: Expected “"” but found unknown token. (-2741)
at ChildProcess.<anonymous> (file:///Applications/DevKinsta.app/Contents/Resources/app.asar/dist/renderer.prod.js:8:2069937)
at ChildProcess.emit (node:events:394:28)
at ChildProcess.emit (node:domain:475:12)
at maybeClose (node:internal/child_process:1064:16)
at Socket.<anonymous> (node:internal/child_process:450:11)
at Socket.emit (node:events:394:28)
at Socket.emit (node:domain:475:12)
at Pipe.<anonymous> (node:net:672:12)
[2022-03-15 11:47:12.836] [error] Error: 652411:652412: syntax error: Expected “"” but found unknown token. (-2741)
at ChildProcess.<anonymous> (file:///Applications/DevKinsta.app/Contents/Resources/app.asar/dist/renderer.prod.js:8:2069937)
at ChildProcess.emit (node:events:394:28)
at ChildProcess.emit (node:domain:475:12)
at maybeClose (node:internal/child_process:1064:16)
at Socket.<anonymous> (node:internal/child_process:450:11)
at Socket.emit (node:events:394:28)
at Socket.emit (node:domain:475:12)
at Pipe.<anonymous> (node:net:672:12)
[2022-03-15 11:47:12.890] [error] Error: 652411:652412: syntax error: Expected “"” but found unknown token. (-2741)
at ChildProcess.<anonymous> (file:///Applications/DevKinsta.app/Contents/Resources/app.asar/dist/renderer.prod.js:8:2069937)
at ChildProcess.emit (node:events:394:28)
at ChildProcess.emit (node:domain:475:12)
at maybeClose (node:internal/child_process:1064:16)
at Socket.<anonymous> (node:internal/child_process:450:11)
at Socket.emit (node:events:394:28)
at Socket.emit (node:domain:475:12)
at Pipe.<anonymous> (node:net:672:12)
[2022-03-15 11:47:12.900] [info] [ViewSite] checking site unread emails
[2022-03-15 11:47:12.901] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=scribeconnect.local
[2022-03-15 11:47:12.913] [info] [getSiteMailbox] 0 emails retrieved. for domain scribeconnect.local
[2022-03-15 11:47:12.946] [info] [ProgressIndicator] { isFailed: true, isOpen: true }
