"turning on required windows features"

Lolly · February 16, 2021, 4:29pm

Hello all,

devkinsta ran without any problems for me until now. Today an update was displayed, which I ran. After that devkinsta always hangs during the installation. after the following step “turning on required windows features”, it is written that I should restart the pc. after that nothing happens. it is always again the display when running through that the pc should be restarted. i have already deleted the docker and also uninstalled the tool once and tried to reinstall. with the same result. What is the reason for this? What can it be all of a sudden?

michael · February 16, 2021, 5:21pm

Hi @Lolly ! Welcome to DevKinsta.

I’m sorry for the trouble. It sounds like there may be a bug here we need to take a closer look at. Could you try following this guide on How to install Windows Subsystem for Linux (WSL) on Windows 10 and let me know if that helps?

Lolly · February 16, 2021, 5:36pm

Hey @michael
the checkbox is already checked.

Lolly · February 17, 2021, 8:47am

Any news?

rafu · February 17, 2021, 1:14pm

Hi there,
got the same problem over here. Linux subsystem is already installed…
Is there an update on this?

Lolly · February 17, 2021, 1:15pm

great that iam not alone with this problem.
So it is not my fault. It is a software bug in update.

michael · February 17, 2021, 4:09pm

Hi @Lolly . I’m sorry for the wait here. Could you also enable “Virtual Machine Platform” in the same dialog box from earlier?

Welcome @rafu! Let me know if enabling “Virtual Machine Platform” works for you as well.

Lolly · February 17, 2021, 4:29pm

Hey @michael ,
as i wrote the software was running until the update. The basic settings are therefore all correct and have not been changed. This can be excluded. There must be a bug in the update and in the installation file. can you provide me with the old one?

Lolly · February 17, 2021, 7:06pm

@michael ? Is is possible to send me the old installer ?

Lolly · February 18, 2021, 9:06pm

I would have liked to continue working with devkinsta, but it doesn’t make sense this way.
The old installation file would have really helped me a lot.

michael · February 19, 2021, 12:55am

Hi @Lolly . I’m very sorry for the issues here. What version of Windows do you have? Could you review the requirements for WSL and let me know if your system meets those? I’m afraid we won’t be able to provide an older version here but hope we can get this solved for you on our latest!

Lolly · February 19, 2021, 8:36am

Requirements are checked and everything passed.

Windows specifications:

BenSlite · February 19, 2021, 12:00pm

I am experiencing the same issues.

dev.dnaiel · February 21, 2021, 9:21am

I am also experiencing this issue…

Lolly · February 22, 2021, 9:01am

and still no fix since one week.
I move back to flywheel.

michael · February 22, 2021, 4:07pm

I’m sorry for the trouble @Lolly . We’re working on a fix. I’ll update the thread here once we have something.

Catherine_Chang · February 23, 2021, 8:00am

Same issue here, would love to have the previous version without that problem.

michael · February 24, 2021, 3:08pm

Hi everyone. We released v1.0.3 today that resolves this issue. If you’re experiencing this issue, please re-download DevKinsta here as the auto-update may not work for you. Thank you so much and please do report if things are going well for you!

Catherine_Chang · February 24, 2021, 4:39pm

Sorry Michael, i have a stupid question for sur but, i had reinstalled DevKinsta and it seems to work but, i dont know how to reload my previous site on my local machine. Only option i got on the devKinsta window is “New Site Wordpress”, “Import from Kinsta” and “Personalised Site”. Could you help me please.

michael · February 24, 2021, 10:16pm

Happy to help! Could you confirm that the previous site on your local machine was also on DevKinsta? Was the other version perhaps uninstalled along with Docker prior to reinstalling the newer version? I’m sorry for the trouble here!