Imported website throws HTTP ERROR 500 and not opens in local server - failed to open stream

Q: Date/Time this occurred (Provide your time zone also)
**A: 8 June 2021

Q: DevKinsta Version
**A: Version 1.1.7 (1.1.7.1647)

Q: OS Version
**A: MacOS Big Sur - 11.2.3 (20D91)

Q: Docker Desktop Version
**A: 2.3.0.4

Q: Were any error codes or messages observed? If so, what were they?
**A: 2021/06/08 12:38:15 [error] 58#58: *51 FastCGI sent in stderr: “PHP message: PHP Warning: require(/www/kinsta/public/website/wp-includes/version.php): failed to open stream: No such file or directory in /www/kinsta/public/website/wp-settings.php on line 33PHP message: PHP Fatal error: require(): Failed opening required ‘/www/kinsta/public/website/wp-includes/version.php’ (include_path=’.:/usr/share/php’) in /www/kinsta/public/website/wp-settings.php on line 33” while reading response header from upstream, client: &&&&, server: websitecom.local, request: “GET / HTTP/1.1”, upstream: “fastcgi://&&&&:9002”, host: “websitecom.local”

Q: Detailed Description of the Problem
**A: I imported the live version of my website to KinstaDev but I can’t open it locally. It throws HTTP 500 error, here is problem in the log file:
2021/06/08 12:38:15 [error] 58#58: *51 FastCGI sent in stderr: “PHP message: PHP Warning: require(/www/kinsta/public/websitecom/wp-includes/version.php): failed to open stream: No such file or directory in /www/kinsta/public/websitecom/wp-settings.php on line 33PHP message: PHP Fatal error: require(): Failed opening required ‘/www/kinsta/public/websitecom/wp-includes/version.php’ (include_path=’.:/usr/share/php’) in /www/kinsta/public/websitecom/wp-settings.php on line 33” while reading response header from upstream, client: &&&&, server: websitecom.local, request: “GET / HTTP/1.1”, upstream: “fastcgi://&&&&:9002”, host: “websitecom.local”

(I have changed the website actual name with “website” and IP to &&&&)

What should I do to fix this issue and use DevKinsta as my localhost?

Thanks.

Welcome to DevKinsta @cameronmenge ! What’s the files structure like for your imported site? It looks like it’s detecting a non-traditional file structure for your WordPress configuration thus throwing errors.

Thanks for your response. I imported the website from Kinsta and changed nothing. I clicked on the show website folder and everything look like a regular WordPress website, wp-content, wp-admin, wp-includes folder, etc.

Hi @cameronmenge . Would you mind messaging me privately your Kinsta site name so I can take a closer look? Thanks so much.