Can't create a site DK0021

Q: Date/Time this occurred (Provide your time zone also)
A: 19 January, 2021 11:40AM IST

Q: DevKinsta Version
A: 1.0.1

Q: OS Version
A: macOS 11.1

Q: Docker Desktop Version
A: 3.0.4 (51218)

Q: Were any error codes or messages observed? If so, what were they?
A: DK0021

Q: Detailed Description of the Problem
A: I tried restarting the app and even reinstalled it. Restarted my mac still nothing happens. It always gets stuck at installing wordpress with error code DK0021

This site is not letting me attach any logs or screenshots says i’m a new usera and not allowed :slight_smile:

Logs:

[2021-01-19 11:14:24.000] [info] Using devkinsta-updates for auto update
[2021-01-19 11:16:55.365] [info] Checking for update
[2021-01-19 11:16:55.373] [info] Generated new staging user ID: 1be29bbe-ab67-56f9-bc1d-20ea065d632f
[2021-01-19 11:16:56.621] [info] Update for version 1.0.1 is not available (latest version: 1.0.1, downgrade is disallowed).
[2021-01-19 11:20:49.309] [info] Using devkinsta-updates for auto update
[2021-01-19 11:20:51.696] [info] Checking for update
[2021-01-19 11:20:51.697] [info] Checking for update (already in progress)
[2021-01-19 11:20:52.902] [info] Update for version 1.0.1 is not available (latest version: 1.0.1, downgrade is disallowed).
[2021-01-19 11:33:32.270] [info] Using devkinsta-updates for auto update
[2021-01-19 11:33:35.124] [info] Checking for update
[2021-01-19 11:33:36.337] [info] Update for version 1.0.1 is not available (latest version: 1.0.1, downgrade is disallowed).
[2021-01-19 11:35:05.887] [info] Checking for update
[2021-01-19 11:35:07.098] [info] Update for version 1.0.1 is not available (latest version: 1.0.1, downgrade is disallowed).
[2021-01-19 11:39:02.447] [info] Using devkinsta-updates for auto update
[2021-01-19 11:42:20.588] [info] Checking for update
[2021-01-19 11:42:21.781] [info] Update for version 1.0.1 is not available (latest version: 1.0.1, downgrade is disallowed).
[2021-01-19 11:49:32.019] [info] Using devkinsta-updates for auto update
[2021-01-19 11:49:33.065] [info] Checking for update
[2021-01-19 11:49:34.243] [info] Update for version 1.0.1 is not available (latest version: 1.0.1, downgrade is disallowed).
[2021-01-19 11:58:56.997] [info] Using devkinsta-updates for auto update
[2021-01-19 11:58:58.054] [info] Checking for update
[2021-01-19 11:58:58.055] [info] Checking for update (already in progress)
[2021-01-19 11:58:59.433] [info] Update for version 1.0.1 is not available (latest version: 1.0.1, downgrade is disallowed).

Hey @Krishna ,

I’m not sure but maybe your downloaded WordPress.zip file is corrupted.
Can you try to delete all files from the following folder and restart DevKinsta?

/Users/username/Library/Application Support/DevKinsta/installers/

Hey @peterkota

Thanks, that was it :slightly_smiling_face:

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